please help!!!

hello team and friends,,im trying to do backup certificate from jkm-Lx3x of mexico and fail,,,try to erase frp and fail too,,both process fail,,please help!!!


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SigmaKey v.2.39.02
525519661 Sigma dongle 2.39, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Not activated
--------- 2020-09-29 16:48:35 ---------
SigmaKey 2.39.02 HiSi: Remove FRP / Huawei ID
Phone model: HUAWEI VNS-L53
Version: VNS-L53C69B325
Removing FRP lock...Done
--------- 2020-09-29 16:52:25 ---------
SigmaKey 2.39.02 HiSi: Read secure data (certificate)...
HUAWEI USB COM 1.0 (COM15), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 05/11/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Phone model: JKM-LX3
Version: JKM-LX3 9.1.0.299(C605E1R1P2)
Removing firmware protection.......Unexpected response from the phone
--------- 2020-09-29 16:54:53 ---------
SigmaKey 2.39.02 HiSi: Read secure data (certificate)...
HUAWEI USB COM 1.0 (COM15), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 05/11/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Phone model: JKM-LX3
Version: JKM-LX3 9.1.0.299(C605E1R1P2)
Removing firmware protection.......Unexpected response from the phone


--------- 2020-09-29 17:01:02 ---------
SigmaKey 2.39.02 HiSi: Remove FRP / Huawei ID
HUAWEI USB COM 1.0 (COM15), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 05/11/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Phone model: JKM-LX3
Version: JKM-LX3 9.1.0.299(C605E1R1P2)
Removing firmware protection.......Unexpected response from the phone